An Advanced repair is covered for one or more of the following faults listed below. If you are uncertain about choosing this repair category when booking a phone for repair, please contact one of our friendly customer service representatives for advice on 0800 366 334. Alternatively please send us an email to service@fonefix.co.nz and we will respond as soon as possible.

Liquid Crystal Display
Fault: These are common due to impact or pressure damage to the display of the phone and result in you not being able to see anything on the screen due to a crack. The following may also relate to errors that will include; Blank displays, No backlight on the LCD, Mirror or scrambled image.
Solution: Replacement of the Liquid Crystal Display.

Liquid Damage
Fault: Extensive liquid damage to a handset, whereby the handset will be referred to our HIGH LEVEL repair bench.
Solution: PLEASE REMOVE THE BATTERY IMMEDIATELY! Do not place the battery in the phone after it has been in contact with liquid, not even after you attempt to dry the phone. Once we receive the handset at the technical centre, we will assess the liquid damage and advice on the viability of the repair. In most cases the preferred solution will be to replace the main board as well that will result in a new IMEI number (International Mobile Equipment Identity). Please note that if we are unable to repair the phone to an acceptable standard we will credit your account in full and ship the phone back to you at no cost.