A Standard Repair is covered for one or more of the following faults listed below. If you are uncertain about choosing this repair category when booking a phone for repair, please contact one of our friendly customer service representatives for advice on 0800 366 334. Alternatively please send us an email to service@fonefix.co.nz and we will respond as soon as possible.

Software
Fault: The phone freezes and become non responsive or unable to start up completely. Software faults may also include, slow responses in the menu or unable to access some features.
Solution: The phone is reloaded with the manufacturer's latest software specific to the phone and network product code. Please note that it is unlikely that we will be able to save your data due to SOFTWARE corruption. If you have selected the DATA BACK-UP ADD-ON service, we will attempt saving your data before the new software files are loaded on the phone but cannot guarantee the success thereof, whereby your account will be refunded for the DATA BACK-UP ADD-ON service.

Earpiece
Fault: You are unable to hear the other person during call or the voice quality is poor.
Solution: Fonefix will replace the faulty component with a genuine manufacturer supplied earpiece.

Ringer / Buzzer
Fault: The ring sound for incoming calls and TXT on your phone is poor or very soft. In some cases there is no ring sound at all.
Solution: Fonefix will replace the faulty component.

Microphone
Fault: When on a call, the other person is unable to hear you or the other person will complain that the voice quality is poor.
Solution: Fonefix will replace the faulty component.

Charging Port
Fault: The phone is unable to charge due to a faulty or damaged charging connector.
Solution: Faulty charging port component replacement.

Cosmetic
Fault: These are general cosmetic faults that occur when a phone is dropped and covers, housings, hinges, keypads or lenses damaged. Some of these parts are also available in our product catalog dependable if classified as express clip-on that does not require a technician to fit.
Solution: General cosmetic faulty parts replacement such as keypads, buttons, lens, back cover etc.

General Service
Fault: Some handsets become faulty over a period of time and need to be serviced. Most of the standard repair faults will be paid attention to and tested.
Solution: Handset will be serviced and cleaned - component replacement and soldering where deemed necessary.

Liquid Damage
Fault: Minor liquid damage to a handset might be viable to be repaired as a standard repair service. These are common with minor spills.
Solution: PLEASE REMOVE THE BATTERY IMMEDIATELY! Do not place the battery in the phone after it has been in contact with liquid, not even after you attempt to dry the phone. Once we receive the handset at the technical centre, we will assess the liquid damage and advice on the viability of the repair. Please note that if we are unable to repair the phone to an acceptable standard we might re-quote to an advanced repair or credit your account in full and ship the phone back to you at no cost.

SIM card Reader
Fault: SIM card holder becomes faulty and your phone is unable to read the SIM content.
Solution: SIM card holder/reader replacement.

Keypad faulty
Fault: Keypad light does not work or some numbers does not display when pressed.
Solution: Replace keypad membrane or controlling components.

Network
Fault: No network coverage or poor network coverage.
Solution: Replace antenna or relevant components on the PCB.

Power failure
Fault: The phone does not switch on.
Solution: Replace relevant components and rework PCB where necessary.