Huawei Authorised Service Provider

Fonefix is the official Huawei service provider in NZ, approved to carry out warranty and out-of-warranty repairs on behalf of Huawei. Our technicians have been fully trained by Huawei and can provide approved Huawei display replacements, battery, back cover/glass, and charging port replacements, and several more Huawei repairs. Our experienced technicians have the manufacturer-approved tools, premium parts, and expert know-how to get your device back to 100%.

We are able to service the majority of Huawei consumer product range such as mobile phones, laptops, smartwatches, fitness trackers, tablets, headphones, and audio speakers.

How do I get my device repaired?

There are several ways you can get your device repaired by us, it's all dependent on what is convenient for you:

  • Option 1: Drop off your device at our main technical centre in Mt Wellington, Auckland.

  • Option 2: Book your device online and courier the device straight to our technical centre.

Maintenance Mode

The majority of Huawei phones have a feature called “Maintenance Mode”.

Maintenance mode is designed to protect your photos, contacts, messages, and other personal data during the repair process. When Maintenance Mode is enabled, your personal data is completely isolated and cannot be viewed, and the prompt "please contact the owner for permission to use this feature" will be displayed if the user tries to access some apps such as Messaging.

Huawei technicians require certain access to a device for diagnosis reasons, so we highly recommend you enable maintenance mode before booking a repair with us.

Click here to learn how to enable and disable this feature

Mobile Phones

All phone repairs are conducted by a Huawei-trained technician using genuine parts and Huawei-approved processes and guidelines.

With all mobile phone repairs, we can usually carry out the repairs at our technical centre, which takes approx. 1-3 working hours.

*Repair time may be longer depending on a technician or part availability.

If your screen is faulty, cracked, or damaged, we can replace the entire display assembly for you under warranty or out of warranty depending on device warranty eligibility.

If your battery is not lasting as long as it used to, your battery may need replacing, however, due to guidelines set by Huawei, if a battery is required to be replaced, the display assembly is also required to be replaced with it (as both display and battery come in a single part).

Note* If your phone will simply not turn on, this may not be a battery-related issue.

If your back cover or glass has suffered physical damage, we can replace this for you, generally, the backglass will also cover the rear camera lens, in certain cases, only a backglass is required to be replaced if you have damaged the camera lens (only if the camera module remains undamaged).

An assessment fee is applicable to any out-of-warranty repair, this includes repairs originally classed as in-warranty but were later found to have evidence of physical damage, liquid damage, or the fault is not covered by Huawei warranty.

On mobile phone repairs, we charge a $40.00 inspection fee. This covers our initial inspection, diagnosis, and troubleshooting service, carried out by our Huawei-certified technicians. The $40.00 can be then credited towards the cost of your out-of-warranty repair (if you choose to accept our quote).

We can also carry out other repairs such as the rear camera, charging port, mic and loudspeaker, depending on the confirmed fault or damage.

MateBook (Laptops)

We can repair all Huawei MateBook devices, our Huawei-trained technicians use genuine parts and Huawei-approved processes and guidelines. We can usually carry out the repairs at our technician centre, which takes approx. 2-4 working hours.

In some cases where the MateBook is not an NZ variant (it was bought overseas), we might still be able to source the parts necessary for repairs however this is not always guaranteed.

Contact us if your device is out of warranty, suffered physical or liquid damage, for an estimated cost for repairs.

*Repair time may be longer depending on a technician or part availability.

An assessment fee is applicable to any out-of-warranty repair, this includes repairs originally classed as in-warranty but was later found to have evidence of physical damage, liquid damage, or fault is not covered by Huawei warranty.

On laptop repairs, we charge a $75.00 inspection fee. This covers our initial inspection, diagnosis, and troubleshooting service, carried out by our Huawei-certified technicians. The $75.00 can be then credited towards the cost of your out-of-warranty repair (if you choose to accept our quote).

Note* For an accurate quote, the device will need to be assessed by our technician.

Smart Watch & Fitness Tracker

We service all Huawei watches and fitness trackers, depending on the model, we might be able to perform part-level repairs (for example, display or battery replacements), however, in certain models, we will need to replace the entire device.

An assessment fee is applicable to any out-of-warranty repair, this includes repairs originally classed as in-warranty but was later found to have evidence of physical damage, liquid damage, or fault is not covered by Huawei warranty.

On watch repairs, we charge a $40.00 inspection fee. This covers our initial inspection, diagnosis, and troubleshooting service, carried out by our Huawei-certified technicians. The $40.00 can be then credited towards the cost of your out-of-warranty repair (if you choose to accept our quote).

We are able to supply and sell accessories such as chargers and straps, please contact us if you wish to place an order for accessories.

Audio Devices

As the official Huawei Authorised Service Centre, we can repair most of Huawei's products, such as FreedBuds, FreeBuds Pro, FreeBuds Studio, Sound Speaker, and other related Huawei accessories. Part-level replacement is sometimes not available for certain models, so if the fault is confirmed, a replacement device will be provided.

If these devices are out of warranty, suffered physical or liquid damage, then we can replace each device under out-of-warranty paid service.

An assessment fee is applicable to any out-of-warranty repair, this includes repairs originally classed as in-warranty but was later found to have evidence of physical damage, liquid damage, or fault is not covered by Huawei warranty.

On headphone/speaker repairs, we charge a $40.00 inspection fee. This covers our initial inspection, diagnosis, and troubleshooting service, carried out by our Huawei-certified technicians. The $40.00 can be then credited towards the cost of your out-of-warranty repair (if you choose to accept our quote).

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