Alcatel Authorised Service Provider

New Zealand's only authorised service provider for Alcatel mobile phones, our Alcatel technicians can perform warranty and out-of-warranty repairs for almost all Alcatel mobiles sold into the New Zealand market using genuine parts and approved processes.

How do I get my device repaired?

There are several ways how you can get your device repaired by us, it's all dependent on what is convenient for you:

Option 1: Drop off your device at our main technical centre in Mt Wellington, Auckland.

Option 2: Book your device online and courier the device straight to our technical centre.

Assessment Fee

An assessment fee is applicable to any out-of-warranty repair, this includes repairs originally classed as in-warranty but were later found to have evidence of physical damage, liquid damage, or fault is not covered by Alcatel warranty.

On mobile phone repairs, we charge a $40.00 inspection fee. This covers our initial inspection, diagnosis, and troubleshooting service, carried out by our Alcatel-certified technicians. The $40.00 can be then credited towards the cost of your out-of-warranty repair (if you choose to accept our quote).

Mobile Phones

All Alcatel phone repairs are conducted by an Alcatel trained technician using genuine parts and Alcatel approved processes, depending on the nature of the fault, in some cases your phone will need to be replaced with a refurbished unit.

With mobile phone repairs, we can usually carry out these repairs at our technical centre, which takes approx. 1-3 working hours.

*Repair time may be longer depending on a technician or part availability.

If your screen is faulty, cracked, or damaged, we can replace the entire display assembly for you under warranty or out of warranty depending on device warranty eligibility.

If your battery is not lasting as long as it used to, your battery may need replacing, we can perform battery replacements under warranty (if applicable) or as an out-of-warranty paid service.

Note* If your phone will simply not turn on, this may not be a battery-related issue.

If your back cover or glass has suffered physical damage, we can replace this for you.

We can also carry out other repairs such as the rear camera, charging port, mic and loudspeaker, depending on the confirmed fault or damage.

Note* In some cases, we will replace the entire device with a refurbished unit.

Device Servicing & Logistics

Call Us Today

0800-366334

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