Samsung Repairs

Our technicians can perform out-of-warranty repairs for almost all Samsung mobile phones and tablets. Our technicians only genuine Samsung parts ordered directly from Samsung NZ, so you can be confident the parts used are 100% authentic.

How do I get my device repaired?

There are several ways you can get your device repaired by us, it's all dependent on what is convenient for you:

  • Option 1: Drop off your device at our main technical centre in Mt Wellington, Auckland.

  • Option 2: Book your device online and courier the device straight to our technical centre.

Assessment Fee

An assessment fee is applicable to any out-of-warranty repair, on all Samsung repairs we charge a $40.00 inspection fee. This covers our initial inspection, diagnosis, and troubleshooting service, carried out by our experienced Samsung certified technicians. The $40.00 can be then credited towards the cost of your out-of-warranty repair (if you choose to accept our quote).

Mobile Phones

All phone repairs are conducted by experienced technicians using only genuine Samsung parts.

With mobile phone repairs, we can usually carry out the repairs at our technical centre, which takes approx. 1-3 working hours.

*Repair time may be longer depending on a technician or part availability.

If your screen is faulty, cracked, or damaged, we can replace the entire display assembly for you as an out-of-warranty paid service.

If your battery is not lasting as long as it used to, your battery may need replacing, we can replace the battery for your device with a new genuine Samsung battery as an out-of-warranty paid service.

Note* If your phone will simply not turn on, this may not be a battery-related issue.

If your back cover or glass has suffered physical damage, we can replace this for you, generally, the backglass will also cover the rear camera lens, in certain cases, only a backglass is required to be replaced if you have damaged the camera lens (only if the camera module remains undamaged).

We can also carry out other repairs such as the rear camera, charging port, mic and loudspeaker, depending on the confirmed fault or damage.

Tablets

All tablet repairs are conducted by experienced technicians using only genuine Samsung parts.

With tablet repairs, we can usually carry out the repairs at our technician centre, which takes approx. 1-3 working hours.

*Repair time may be longer depending on a technician or part availability.

If your screen is faulty, cracked, or damaged, we can replace the entire display assembly for you as an out-of-warranty paid service.

If your battery is not lasting as long as it used to, your battery may need replacing, we can replace the battery for your device with a new genuine Samsung battery as a out of warranty paid service.

Note* If your phone will simply not turn on, this may not be a battery related issue.

If your back cover or glass has suffered physical damage, we can replace this for you, generally, the backglass will also cover the rear camera lens, in certain cases, only a backglass is required to be replaced if you have damaged the camera lens (only if the camera module remains undamaged)

We can also carry out other repairs such as rear camera, charging port, mic and loudspeaker, depending on the confirmed fault or damage.

Device Servicing & Logistics

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0800-366334

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