Samsung Authorised Service Centre
Fonefix are Samsung repair experts. We are an official Samsung authroised service centre in New Zealand, approved to carry out warranty and out-of-warranty repairs on behalf of Samsung. Our technicians have been fully trained by Samsung and can provide Samsung Galaxy display replacements, battery, back cover/glass, and charging port replacements, and several more Samusung repairs.
Our experienced technicians have the manufacturer-approved tools, premium parts, and expert know-how to get your device back to 100%.
We are able to service majority Samsung products such as Galaxy mobile phones, smartwatches, Galaxy tablets and earphones.
How do I get my device repaired?
There are several ways you can get your device repaired by us, it's all dependent on what is convenient for you:
Option 1: Drop off your device at our main technical centre in Mt Wellington, Auckland.
Option 2: Book your device online and courier the device straight to our technical centre.
Assessment Fee
An assessment fee is applicable to any out-of-warranty repair, on all Samsung repairs we charge a $50.00 inspection fee. This covers our initial inspection, diagnosis, and troubleshooting service, carried out by our experienced Samsung certified technicians. The $50.00 can be then credited towards the cost of your out-of-warranty repair (if you choose to accept our quote).
Galaxy Phones
All phone repairs are conducted by experienced Samsung technicians using only genuine Samsung parts, approved tools, diagnostics and repair procedures.
With Galaxy phone repairs, we can usually carry out the repairs at our technical centre, which takes approx. 1-3 working hours.
*Repair time may be longer depending on a technician or part availability.
If your screen is faulty, cracked, or damaged, we can replace the entire display assembly for you under warranty or out of warranty depending on your device's warranty eligibility.
If your battery is not lasting as long as it used to, your battery may need replacing, we can replace the battery for your device with a new genuine Samsung battery under warranty or out of warranty depending on your device's warranty eligibility.
Note* If your phone will simply not turn on, this may not be a battery-related issue.
If your back cover or glass has suffered physical damage, we can replace this for you, generally, the backglass will also cover the rear camera lens, in certain cases, only a backglass is required to be replaced if you have damaged the camera lens (only if the camera module remains undamaged).
We can also carry out other repairs such as the rear camera, charging port, mic and loudspeaker, depending on the confirmed fault or damage.
Galaxy Tablets
We can repair all Samsung Galaxy Tablets, our Samsung trained technicians use genuine parts and Samsung approved processes and guidelines. We usually carry out the repairs at our technical centre, which takes approx. 2-4 working hours.
In some cases where the Galaxy tablet is not an NZ variant (it was bought overseas), we might still be able to source the parts necessary for repairs however this is not always guaranteed.
Contact us if your device is out of warranty, suffered physical or liquid damage, for an estimated cost for repairs.
*Repair time may be longer depending on a technician or part availability.
If your screen is faulty, cracked, or damaged, we can replace the entire display assembly for you under warranty or out of warranty depending on your device's warranty eligibility.
If your battery is not lasting as long as it used to, your battery may need replacing, we can replace the battery for your device with a new genuine Samsung battery under warranty or out of warranty depending on your device's warranty eligibility.
Note* If your phone will simply not turn on, this may not be a battery-related issue.
If your back cover or glass has suffered physical damage, we can replace this for you, generally, the backglass will also cover the rear camera lens, in certain cases, only a backglass is required to be replaced if you have damaged the camera lens (only if the camera module remains undamaged).
We can also carry out other repairs such as rear camera, charging port, mic and loudspeaker, depending on the confirmed fault or damage.
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