How can I book a repair for insurances purposes?
If you are wanting to repair your device but would like your insurance company to cover the repair costs then we can help you with that,
Click here to book a repair, select your device, and proceed to choose "Insurance - General" as the repair type.
By doing this, you will unlock fields that are specific to the Insurance repair process, we just need to know who is your insurer and your claim number.
How long would it take to assess the device?
In most cases, we are able to provide an insurance report within 1-2 hours of receiving the device depending on a technician's availability.
How long does it take you to repair the device?
The turnaround time is normally stated on the insurance report/quote, once your insurance company has given us approval, we will then start the repairs process.
In most cases, we are able to complete the repairs on the same day, however, if it's an Apple device that is required to be replaced under Apple's service exchange program then it will take approx 3-5 working days.
What devices can you repair?
Please click here to see which brands we support and what devices we repair.
Insurance Assessment Fee
For Mac/IT products (laptops), the fee to provide an insurance assessment is $90.00 incl GST, for other devices that don't fall under Mac/IT products, the fee to provide an insurance assessment is $50.00 incl GST.
In some cases, this fee is covered by your insurer depending on your insurer and your policy, please contact your insurer to find out who is liable for this fee.
Who do I pay the excess fee to?
With all insurance claims, the customer is required to pay an excess fee (amount is dependent on your policy), in some cases Insurance companies prefer Fonefix to collect the excess amount, in other cases you pay your insurer directly.
This will be confirmed by your insurer at the time of approval.