If your screen is faulty, cracked, or damaged, we can replace this for you. We can usually carry these repairs out in our technical centre (iPhone 6s and above), which takes approx. 2-3 working hours (Repair time may be longer depending on technician availability).

If your battery is not lasting as long as it used to, your battery may need replacing. We can usually perform these repairs inside our technical centre, which takes approx. 1-2 working hours (Repair time may be longer depending on technician availability).

Note* If your iPhone will simply not turn on, this may not be a battery-related issue.

We can also carry out repairs if your iPhone is suffering other problems, such as camera issues, taptic engine issues (vibration), or loudspeaker not working.

There are certain cases where a service replacement unit is recommended under Apple’s service exchange program, which takes approx. 3-4 working days.

An assessment fee is applicable to any out-of-warranty repair, this includes repairs originally classed as in-warranty but was later found to have evidence of physical damage, liquid damage, the fault could not be replicated, or the fault is not covered by Apple warranty.

On iPhone repairs, we charge a $50.00 inspection fee. This covers our initial inspection, diagnosis, and troubleshooting service, carried out by our Apple-certified technicians. The $50.00 can be then credited towards the cost of your out-of-warranty repair (if you choose to accept our quote).

Subject to parts and availability, after a technical assessment, in some cases, a device may be required to be replaced with a service exchange unit or other components are required to be repaired, in those cases we will provide you with a new quote for cost of repairs, freight and handling costs are additional. If your device is having a “battery related issue” which requires your device to be replaced, then your device may be eligible for a replacement unit at a discounted price, however the battery related fault needs to be confirmed by our Apple technicians to receive this price."

Most repairs are completed in 3 - 5 working days. These are approximate time frames; we aim to complete your repair as quickly as possible. (Repair time may be longer depending on technician availability).

An assessment fee is applicable to any out-of-warranty repair, this includes repairs originally classed as in-warranty but were later found to have evidence of physical damage, liquid damage, fault could not be replicated or fault is not covered by Apple warranty.

On Mac repairs, we charge a $90.00 inspection fee. This covers our initial inspection, diagnosis, and troubleshooting service, carried out by our Apple-certified technicians. The $90.00 can be then credited towards the cost of your out-of-warranty repair (if you choose to accept our quote).

Neither Apple nor Fonefix can guarantee that data won’t be lost during a repair. Some standard troubleshooting procedures involve storage structure repairs that can result in loss of data. Another even requires storage initialisation or system reinstall, to restore the device to factory settings – to avoid the software issues mentioned earlier.

Customers are therefore strongly advised to have a continuous backup (e.g. using Time Machine, which is a part of Mac OS X) and to make a copy of sensitive data before bringing the device for repair.

We try, of course, to avoid any data loss, but we cannot guarantee that accidents won’t happen. We will also assist with data recovery if the storage is faulty. But the best and only way to avoid such disasters is to have a backup strategy in place.

Most repairs are completed in 3 - 5 working days. These are approximate time frames; we aim to complete your repair as quickly as possible.

*Repair time may be longer depending on technician availability

An assessment fee is applicable to any out-of-warranty repair, this includes repairs originally classed as in-warranty but was later found to have evidence of physical damage, liquid damage, the fault could not be replicated or fault is not covered by Apple warranty.

On iPad repairs, we charge a $50.00 inspection fee. This covers our initial inspection, diagnosis, and troubleshooting service, carried out by our Apple-certified technicians. The $50.00 can be then credited towards the cost of your out-of-warranty repair (if you choose to accept our quote).

If you lose an AirPod or your charging case, you can purchase a replacement, however, please note, in some cases, we do require to have the original serial number of the AirPods or receive the remaining AirPods parts to process a replacement.

An assessment fee is applicable to any out-of-warranty repair, this includes repairs originally classed as in-warranty but was later found to have evidence of physical damage, liquid damage, the fault could not be replicated or fault is not covered by Apple warranty.

On AirPods or Beats Audio, we charge a $50.00 inspection fee. This covers our initial inspection, diagnosis, and troubleshooting service, carried out by our Apple-certified technicians. The $50.00 can be then credited towards the cost of your out-of-warranty repair (if you choose to accept our quote).