All iPhone repairs are conducted by an Apple-trained technician using genuine parts sourced directly from Apple, and using Apple-approved processes, tools and guidelines.
Depending on the nature of the fault, in some cases, your iPhone will need to be sent to Apple for a replacement under Apple’s service exchange program.
All Mac repairs are conducted by an Apple-trained technician using genuine parts and Apple-approved processes, tools and guidelines.
Repairs are conducted inside our technical centre, however, due to a variety of different Mac models and variants, replacement parts are ordered once a device has been assessed by our Apple technicians.
Contact us if your device is out of warranty, suffered physical or liquid damage, for an estimated cost for repairs.
Note* For an accurate quote, the device will need to be assessed by our Apple technician.
iPads are serviced by an Apple-trained technician using Apple-approved diagnostics and processes, due to the nature of design and guidelines set by Apple, all iPads are required to be replaced under Apple’s service exchange program no matter how major or minor the fault may be.
If your AirPods or Beats headphones need servicing, there’s no charge if the issue is covered under Apple Limited Warranty or a current Apple Service Program.
If a fault is confirmed, the standard process is to replace the entire device or replace the faulty part (for example left AirPods only) depending on the nature of the fault.
If your AirPods or charging case are damaged accidentally, you can replace each damaged item for a special out-of-warranty fee.
As an Apple Authorised Service Centre, we can repair most other Apple products, such as Apple Watch, iPods, Apple Pencil, Apple TV, and other related Apple accessories.
Part-level replacement is not available for these products, so if the fault is confirmed, a replacement device will be provided under Apple’s service exchange program.
If the device is not covered under Apple warranty, suffered physical or liquid damage, then we can replace the device under out-of-warranty paid service.