COVID-19

MBIE considers Fonefix to be an essential service, so we will continue to operate with restrictions in place to keep both customers and staff members safe.

*Updated 24/01/2022*

Fonefix is doing our part as we all work with current COVID restrictions and help take COVID out of our communities – as an essential service, Fonefix will continue to provide services to Kiwis nationwide.

Our commitment to the health of our customers and team members is central to our thinking during these uncertain times. Whilst we remain operating with restrictions, will continue to actively review them and respond as necessary.

On top of the restrictions that we place during certain alert levels and traffic light system, we also have taken precautionary measures that include:

  1. Increasing our cleaning and hygiene controls.

  2. Preparing our teams to respond quickly to any emerging situation to best ensure the health and safety of everyone involved.

  3. Asking any team members who report cold and flu-like symptoms to stay home, self-isolate, and call Healthline and get tested. Anyone who is feeling unwell is being sent home immediately.

  4. All team members are required to wear a mask

During Red Traffic Light System, Fonefix will be operating with these restrictions in place:

  1. You must wear a mask during your visit, if you don't have any, we can provide you with one

  2. Scan in using COVID tracer app

  3. Wipe and sanitize your device before handing them over to our staff members

  4. Only 2 customers at a time inside our premises to adhere to social distancing rules

  5. We strongly encourage booking your repair online to minimise the time spent at our premises

  6. We strongly encourage contactless courier services to minimise interpersonally contact, you can book your repair online and request to arrange a courier pick up and drop off.

If you have any questions please contact us or call us on 0800 366 334 during our operating hours.

Device Servicing & Logistics

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0800 366 334

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