Insurance Services

We offer insurance damage reports, quotations, and repairs for all supported electronic devices.

At Fonefix, we serve many customers who have their electronic devices insured, whether it be a device protection plan or part of their home and content insurance. Not only can we get your device up and running quickly, but we can also provide you with a comprehensive assessment report and quotation to send to your insurance company to help with your claims process.

All of our insurance assessment & repairs work is carried out using manufacturer-approved repair methods, using only genuine manufacturer parts tools. So you can trust Fonefix to handle your insurance assessment and repair to the highest possible standard – the manufacturer's standard.

Unfortunately, a lot of insurance companies also send your device off to third parties to be repaired, to a varying degree of unregulated standards and we do find ourselves performing re-repairs on devices that have come back from insurance companies only to find substandard non-genuine parts have been used along with poor workmanship.

If you are wanting to repair your device but would like your insurance company to cover the repair costs then we can help you with that,

Click here to book a repair, select your device, and proceed to choose "Insurance - General" as the repair type.

By doing this, you will unlock fields that are specific to the Insurance repair process, we just need to know who is your insurer and your claim number.

In most cases, we are able to provide an insurance report within 1-2 hours of receiving the device depending on a technicians availability

The turnaround time is normally stated on the insurance report/quote, once your insurance company has given us approval, we will then start the repairs process.

In most cases, we are able to complete the repairs on the same day, however, if it's an Apple device that is required to be replaced under Apple's service exchange program then it will take approx 3-5 working days.

Please click here to see which brands we support and what devices we repair.

For Mac/IT products (laptops), the fee to provide an insurance assessment is $90.00 incl GST, for other devices that don't fall under Mac/IT products, the fee to provide an insurance assessment is $50.00 incl GST.

In some cases, this fee is covered by your insurer depending on your insurer and your policy, please contact your insurer to find out who is liable for this fee.

With all insurance claims, the customer is required to pay an excess fee (amount is dependant on your policy), in some cases Insurance companies prefer Fonefix to collect the excess amount, in other cases you pay your insurer directly.

This will be confirmed by your insurer at the time of approval.

Device Servicing & Logistics

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0800 366 334

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